3743394 - Sales Order Remains Credit Blocked After Credit Limit or Credit Segment Change Due to Existing Documented Credit Decision (DCD) in SAP S/4HANA Cloud Public Edition

• Sales orders cannot be delivered due to error:
  “Order blocked for delivery as a result of credit check”
• Credit status in sales order shows “Not Approved”
• Customer credit limit has been removed or adjusted
• Credit segment has been removed or updated in Business Partner
• Credit exposure is zero or not exceeded
• Releasing credit block via standard methods does not work

SAP S/4HANA Cloud Public Edition

1. Create a sales order for a customer with active credit management
2. Credit check triggers and system creates a Documented Credit Decision (DCD)
3. Modify or remove the credit limit or credit segment in Business Partner
4. Attempt to create outbound delivery or release the order

Result:
Sales order remains blocked with credit status “Not Approved”

A Documented Credit Decision (DCD) exists for the sales order and is in Blocked status.

Once a DCD is created:

• It becomes the controlling object for credit approval
• The system does not automatically re-evaluate or remove the DCD when credit master data changes
• Changes to credit limit, exposure, or credit segment assignment do not retroactively update existing DCDs

This is standard system behavior in SAP S/4HANA Cloud with the new DCD framework.

To release the sales order:

1. Open app Manage Documented Credit Decisions
2. Search for the relevant sales order or business partner
3. Identify the associated Case ID (DCD)
4. Select the case
5. Click Release

The sales order will be unblocked once the DCD is released.

• refer to: 3715354 - Activation of feature for Manage Documented Credit Decisions (New Version) is not included in the SAP S/4HANA Cloud 2602 upgrade
• refer to: 2900255 - How to Avoid Credit Check for Subsequent Processes after it is Removed from Sales Order Manually - SAP S/4HANA Cloud Public Edition

credit block, sales order blocked, not approved credit status, documented credit decision, DCD, manage documented credit decisions, credit limit removed but still blocked, credit segment removed but order blocked, FSCM credit management, rebuild credit management data, SD credit check, delivery blocked credit check, S/4HANA Cloud, FIN-FSCM-CR-2CL, credit decision case, credit not released , KBA , SD-SLS-SO-2CL , Sales Orders (Public Cloud) , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , Problem