Symptom
- A user without permissions is able to access all People Profile sections of an onboardee (pre‑hire).
- Portlets display error messages such as "Looks like something went wrong".
- Portlets display messages such as "There's no data yet" even when the user does not have block permission.
- For non-onboardee users, only permissioned sections are shown.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Proxy as a user who does not have Role-Based Permission (RBP) access to view onboardee (external user) profiles.
- Search for an onboardee user using People Search.
- Open the onboardee’s People Profile: observe that all profile sections are visible and some portlets show "Looks like something went wrong" or "There's no data yet" despite missing permissions.
- Search for a non-onboardee user and open their People Profile: observe that only permissioned sections are displayed.
Cause
Resolution
Engineering has provided a code fix for this issue, which will be available in May 14th in all environments.
Keywords
SFEDU-21123, KI1H2026, INC25219643, onboardee, pre-hire, people profile, full people profile, permissions, role-based permissions, rbp, unauthorized access, profile sections visible, portlets, looks like something went wrong, there's no data yet, fpp, preview vs production, 1h2026 , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EC-RBP , Roles & Permissions (EC Core only) , LOD-SF-EC-INT-OBX , Onboarding 2.0 to EC Integration , Known Error
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions
SAP Knowledge Base Article - Public