SAP Knowledge Base Article - Public

3743396 - Users without permissions can view Onboardee People Profile sections showing errors in Full People Profile - SuccessFactors Employee Central

Symptom

  • A user without permissions is able to access all People Profile sections of an onboardee (pre‑hire).
  • Portlets display error messages such as "Looks like something went wrong".
  • Portlets display messages such as "There's no data yet" even when the user does not have block permission.
  • For non-onboardee users, only permissioned sections are shown.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Proxy as a user who does not have Role-Based Permission (RBP) access to view onboardee (external user) profiles.
  2. Search for an onboardee user using People Search.
  3. Open the onboardee’s People Profile: observe that all profile sections are visible and some portlets show "Looks like something went wrong" or "There's no data yet" despite missing permissions.
  4. Search for a non-onboardee user and open their People Profile: observe that only permissioned sections are displayed.

Cause

Resolution

Engineering has provided a code fix for this issue, which will be available in May 14th in all environments.

Keywords

SFEDU-21123, KI1H2026, INC25219643, onboardee, pre-hire, people profile, full people profile, permissions, role-based permissions, rbp, unauthorized access, profile sections visible, portlets, looks like something went wrong, there's no data yet, fpp, preview vs production, 1h2026 , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EC-RBP , Roles & Permissions (EC Core only) , LOD-SF-EC-INT-OBX , Onboarding 2.0 to EC Integration , Known Error

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions