SAP Knowledge Base Article - Preview

3743473 - Ticket Becomes Inaccessible And Payroll Team Field Disappears After Self-Assignment In Service Tickets

Symptom

  • When a service ticket with Service & Support Field set to Payroll is assigned to the same user (self-assignment), the Payroll team field disappears.
  • Assigning the same ticket to another colleague works as expected.
  • No explicit error message is displayed.


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Environment

  • SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

service, tickets, payroll, validity, date, c4c, service request processing, valid to date, unlimited, org unit, access right , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-OPP , Opportunity Management , LOD-LE-OM-OM , Org. Management , LOD-CRM-SC-EML , Email , SRD-CC-IAM , Identity & Access Management , Problem

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