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SAP Knowledge Base Article - PreviewSymptom
A Case Status is not updated by the determination of "Last Customer Interaction On" even though the determination is set up, and an e-mail is sent to a case.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
determination, case status, update, lastCustomerInteractionOn, timePoints/lastCustomerInteractionOn, e-mail, email, incoming, inbound , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , How To
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