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SAP Knowledge Base Article - PreviewSymptom
When a Contact is maintained with a phone number containing alphabetic characters [e.g. +353 (123) 456-789 EXT 987], the case Contact Phone Number field displays an all‑numeric value instead.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
contact, phone, number, format, transfer, change, different , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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