SAP Knowledge Base Article - Public

3743879 - Additional floating comment box appears inside the custom element's comment box

Symptom

When clicking into the custom element's comment box in the custom section of the form, an additional floating comment box appears.

Environment

SAP SuccessFactors Performance & Goals

Reproducing the Issue

  1. Open the affected form.
  2. Click into the custom element's comment box under the custom section.
  3. Observe that an additional floating comment box appears.

Cause

Duplicate ekeys were used in two custom elements within the form template (both elements had the same ekey, for example "ele_2").

Resolution

  1. Download the affected form xml in manage templates.
  2. Go to the affected custom section and locate elements that share the same ekey.
  3. Assign a unique ekey to each element so that no two elements use the same key.
  4. Save the form template xml and upload it in manage templates.
  5. Lastly, launch a new form.

Keywords

additional comment box, floating comment box, duplicate ekey, ekey ele_2, comment box overlap, form template issue, pmgm, performance form, unique ekey, custom element key, manage templates, comment box inside comment box , KBA , LOD-SF-PM-FF , Form Features, RTE, Spell Check, Legal Scan, Print , Problem

Product

SAP SuccessFactors Performance & Goals all versions