Symptom
When clicking into the custom element's comment box in the custom section of the form, an additional floating comment box appears.
Environment
SAP SuccessFactors Performance & Goals
Reproducing the Issue
- Open the affected form.
- Click into the custom element's comment box under the custom section.
- Observe that an additional floating comment box appears.
Cause
Duplicate ekeys were used in two custom elements within the form template (both elements had the same ekey, for example "ele_2").
Resolution
- Download the affected form xml in manage templates.
- Go to the affected custom section and locate elements that share the same ekey.
- Assign a unique ekey to each element so that no two elements use the same key.
- Save the form template xml and upload it in manage templates.
- Lastly, launch a new form.
Keywords
additional comment box, floating comment box, duplicate ekey, ekey ele_2, comment box overlap, form template issue, pmgm, performance form, unique ekey, custom element key, manage templates, comment box inside comment box , KBA , LOD-SF-PM-FF , Form Features, RTE, Spell Check, Legal Scan, Print , Problem
Product
SAP SuccessFactors Performance & Goals all versions
SAP Knowledge Base Article - Public