3743961 - The story does not fully load when accessed in View Mode via URL in SAP Analytics Cloud (SAC).

The story does not fully load when accessed in View Mode via URL in SAC

SAP Analytic cloud 2026.2.6

1. Open a new browser tab.

2. Run the story URL of View Mode.

Notice : The story loading gets stuck and does not complete

• When opening the story via URL, it redirects to lite viewer mode.  
• The affected story is a classic story that was migrated to an Optimized Design Experience (ODE) story. In the original classic story, the grouping feature was used. After migration, the grouping remains in the ODE story.
• Currently, in design mode for ODE stories, new groups cannot be created; however, existing groups can be ungrouped. In Lite Viewer, this feature is not supported.

Redirect the story to Full Viewer mode by enabling the "data change insights" toggle within the story settings. To enable this toggle, please follow these steps:  

1. Open affected story in edit mode  
2. Go to Story Setting
3. Select 'Story Details'
4. Locate and enable the "data change insights" toggle within the Story Details section.  

• Refer to: 2764266 - How to get Network Trace and Console Logs
• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  • https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

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