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SAP Knowledge Base Article - PreviewSymptom
Integration synchronization fails to complete. The following error appears in Sync Logging:
Skipping synchronization for type ITComponent due to previous error in fact sheet synchronization. (Found multiple FactSheets (2 at all / 2 active) with externalId 'serviceNowExternalId/[externalId]', but only one is expected. (active ones: [Fact Sheet Name], [Fact Sheet Name]))
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Environment
SAP LeanIX – ServiceNow Integration
Keywords
servicenow integration, external id, synchronization error, clone, duplicate, fact sheet, sync logging, graphql, itcomponent, servicenow external id , KBA , LIX-INT-SERVICENOW , LeanIX Integration servicenow , Problem
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