3744048 - New Canvas reports failing with 'The report was not found' error and existing ones are failing with 'Error Rendering List Component'

• New Canvas reports are failing with an 'The report was not found. It may have been deleted, or you've lost access to it.' message.
• Existing Canvas reports are failing with an 'Error rendering List component' error.

SAP SuccessFactors HCM Suite

RBP sync issue causing failures for all Canvas reports.

Run the 'RBP Self Healing Tool' job in Provisioning → Company Settings.

If you do not have a Partner with access to Provisioning, please open a case with SAP Support and share the following:

• Company ID
• Support Access user as per KBA 2088892
• Written permission to run the job
• Written permission to create a new test Canvas report

KBA 2088892 - How to Grant Support Access to SAP SuccessFactors Support Staff

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