SAP Knowledge Base Article - Preview

3744106 - Meta Ads accounts disconnecting and not visible - SAP Engagement Cloud

Symptom

The following can be observed in the context of Digital Ads:

  • Meta Ads accounts are disconnecting automatically after a period of time.
  • Meta Ads accounts are no longer appearing in the system.
  • The issue is occurring across multiple accounts.


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Environment

SAP Engagement Cloud, Emarsys edition

Product

SAP Emarsys all versions

Keywords

digital ads, Meta ads disconnect, connection unauthorized, ad accounts missing, accounts not visible, permissions error, err_bad_request, status code 400, audience limit 500, session invalidated, app permissions, business permissions, terms of service, deleted assets mismatch, reconnect ad account , KBA , CEC-EMA-DAD , Digital Ads , Problem

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