SAP Knowledge Base Article - Preview

3744243 - New hire initiated from Recruiting is missing in onboarding dashboard due to Create External User task failed - Onboarding

Symptom

  • After initiating onboarding, the new hire is not visible in the onboarding dashboard.
  • In BPE: Monitor Processes, if filter with "processInitiationId", will find a job id and the process task "Create External User" is stuck.
  • (For SAP Support only) Backend log:
    • Error while creating user com.successfactors.coengine.error.detail.COGeneralServerException: Wrapped Exception: with the index 0
    • Task 'Create External User' failed in try 1
    • Save external user failed. The status is: -12
    • Error while executing SCA command [com.successfactors.onboarding2.service.externalUser.ONB2CreateExternalUser]


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

onboarding dashboard not showing user, candidate not visible, create external user, onb2, bpe, manage process tasks, servicetask_1, onb2createexternaluser, status -12, permissions, onboardingbpeadmin, restart task, manage business process engine, onboarding initiation, user not appearing , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

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