3744243 - New hire initiated from Recruiting is missing in onboarding dashboard due to Create External User task failed - Onboarding

• After initiating onboarding, the new hire is not visible in the onboarding dashboard.
• In BPE: Monitor Processes, if filter with "processInitiationId", will find a job id and the process task "Create External User" is stuck.
• (For SAP Support only) Backend log:
  • Error while creating user com.successfactors.coengine.error.detail.COGeneralServerException: Wrapped Exception: with the index 0
  • Task 'Create External User' failed in try 1
  • Save external user failed. The status is: -12
  • Error while executing SCA command [com.successfactors.onboarding2.service.externalUser.ONB2CreateExternalUser]

SAP SuccessFactors Onboarding

onboarding dashboard not showing user, candidate not visible, create external user, onb2, bpe, manage process tasks, servicetask_1, onb2createexternaluser, status -12, permissions, onboardingbpeadmin, restart task, manage business process engine, onboarding initiation, user not appearing , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem