3744329 - Pennsylvania Residency Certification Form populates business email instead of primary personal email – Onboarding

• In the Pennsylvania Residency Certification Form, the business email is populated instead of the personal email, even though the personal email is set as “Is Primary = Yes” in the Email Information section.
• During the Data Collection step, both personal and business email addresses are entered. The personal email is marked as primary, while the business email is not. However, only this form displays the business email. The issue is specific to the Pennsylvania Residency Certification Form.
• No error messages are displayed

This is a known issue, and Product Engineering is currently investigating a solution.

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If you would like to understand the fix timeline, please reach out to your account manager and provide the reference number OBX-43339 to track the issue. CSP can monitor progress via the following link:
https://jira.successfactors.com/browse/OBX-43339

KBA 2171560 – How to mark a KBA or SAP Note as a favorite and get notified when it is updated - SAP for Me

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