3744351 - Error in BPE "Business key - country - has invalid value: for entity nationalIdCard" - Onboarding / Recruiting Management

• New hires are not visible in Onboarding dashboard
• Error in BPE after initiating onboarding from RCM
• Error in BPE: "Business key - country - has invalid value: for entity nationalIdCard for userSysId:*"

SAP SuccessFactors Onboarding, SAP SuccessFactors Recruiting

• Initiate Onboarding from RCMNavigate to To-Do.Select the Business Process error
• Observe error received in BPE:
  ErrorMessage = An error occurred while saving the HRIS data for the user “” due to the following reason: {"responsePayload":[{"userSysId":"","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"Business key - country - has invalid value: for entity nationalIdCard for userSysId:*"}]}]} 

• This is caused by a configuration mismatch:
• In the Recruit to Hire Data Mapping tool (under nationalIdCard), the country field is configured to use the country code (“countrycode”).
• In the Suite Integration Mapping tool, the same field is being sent as the full country name, not the country code.

1. Open the Onboarding “Recruit to Hire Data Mapping” tool.
2. Check how the NationalId → country field is mapped.
3. Open the Suite Integration Mapping tool. 
4. We can use Suite Integration Test Tool to fetch what data was passed from RCM -> ONB
   Please refer the KBA: 3579652 - An application error occurs while extracting data from the Suite Integration Tool. - SAP for Me 

KBA 3085155 - Error in BPE "Business key - {field id} - has invalid value: for entity"

business key, invalid value, nationalIdCard, bpe error, onboarding, error, country, mapping, code, recruiting to onboarding mapping, suite integration mapping, invalid country value, to-do , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem