3744442 - Replicate Quote From SAP CPQ 2.0 iflows do not support CPQ sales area concept mapping to C4C causing sales organization/currency mapping mismatch - SAP Cloud for Customer core applications

The integration between SAP Cloud for Customer (C4C) and SAP CPQ does not support the CPQ Sales Area Data Concept.

Legacy mapping is still used: Market Code and Currency Code instead of Sales Organization and Currency.

The structure for Sales Organization is missing standard Mapping on the CPQ side in CPI.

SAP Cloud for Customer core applications

SAP CPQ

1. Run the iflow com.sap.scenarios.cpq2c4c.quotev2.replicate (Replicate Quote from SAP CPQ - Quote 2.0).
2. Run the iflow com.sap.scenarios.cpq2c4c.queryquoteinfo.v2 (Replicate Quote to SAP CPQ - Quote 2.0).
3. Observe that mappings still reference Market Code/Currency Code instead of Sales Organization/Currency when CPQ Sales Area is active.

The delivered C4C–CPQ v1 standard iflows were built for the legacy Market/Currency Code model. The CPQ Sales Area concept (Sales Organization and Currency) was introduced later, and the v1 standard content was not updated to include the new schema/mappings, leading to incompatibility.

1. Implement a custom mapping in CPI for the affected iflows to align CPQ Sales Organization and Currency with the expected fields, and extend the CPQ-side structure to include Sales Organization where missing.
2. If standard content update is required, submit a request via the customer influence portal to have the v1 integration content enhanced accordingly.
3. Evaluate adopting the Sales Cloud v2–CPQ integration, where support for the Sales Area concept is the current focus.
4. If none of the above is feasible immediately, the solution of this issue is currently under investigation. Please follow this KBA for updates.

• refer to: Sales Area | SAP Help Portal
• refer to: Homepage - Customer Influence

c4c cpq integration, sales area, sales organization, currency, market code, currency code, quote 2.0, iflow, mapping, schema, com.sap.scenarios.cpq2c4c.quotev2.replicate, com.sap.scenarios.cpq2c4c.queryquoteinfo.v2, integration package, sales cloud v1, sales cloud v2 , KBA , LOD-CRM-INT-CPQ , Integration of C4C with CPQ , Product Enhancement

SAP CPQ all versions ; SAP Cloud for Customer core applications all versions