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SAP Knowledge Base Article - PreviewSymptom
During contact synchronization between SAP Customer Data Cloud (CDC) and SAP Emarsys using the Emarsys integration, certain contacts are unexpectedly deleted and then re-created instead of being updated.
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Environment
- SAP Customer Data Cloud
- SAP Emarsys
Product
SAP Customer Data Cloud all versions ; SAP Emarsys all versions
Keywords
CDC, Emarsys, contacts, full resync,resync,profile update, cdc to emarsys sync, integration , KBA , CEC-PRO-GIY , Gigya Identity & Access Management , Problem
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