SAP Knowledge Base Article - Public

3744679 - Candidate Application Error via Redesigned Candidate Experience - Recruiting

Symptom

External Candidate is getting error when applying using Redesigned Candidate experience UI.

errorMessage=Internal error
name=Error
code=InternalError 

Environment

SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Login to Career Portal
  2. Apply for Job Requisition
  3. Upload resume
  4. The error occur after selecting Next

Cause

External candidate supporting documents capacity/limit which cause inserting value too large.

Resolution

Check the affected candidate and make sure it does not have large amount supporting document in other Job Application.

Note: This issue is separate from the one that is occurring for Internal user. See Also for the referenced KBA.

See Also

3707874 - lnternal error during internal applications on the Redesigned Candidate Experience - Recruiting Management - SAP for Me

Keywords

Internal Error, Candidate, Application, Redesigned Candidate Experience , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions