Symptom
External Candidate is getting error when applying using Redesigned Candidate experience UI.
errorMessage=Internal error
name=Error
code=InternalError
Environment
SAP SuccessFactors Recruiting
Reproducing the Issue
- Login to Career Portal
- Apply for Job Requisition
- Upload resume
- The error occur after selecting Next
Cause
External candidate supporting documents capacity/limit which cause inserting value too large.
Resolution
Check the affected candidate and make sure it does not have large amount supporting document in other Job Application.
Note: This issue is separate from the one that is occurring for Internal user. See Also for the referenced KBA.
See Also
3707874 - lnternal error during internal applications on the Redesigned Candidate Experience - Recruiting Management - SAP for Me
Keywords
Internal Error, Candidate, Application, Redesigned Candidate Experience , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem
SAP Knowledge Base Article - Public