3744700 - Case Subject Can Be Cleared After Creation Even When The Subject Is Mandatory

• The Subject field is mandatory during case creation via:
  • Self-service
  • Case application
• However, after the case is created:
  • Users can remove the Subject value in the case detail page
  • The system allows saving the case with an empty Subject field
• This behavior is perceived as unexpected

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

1. Open any existing case that has already been created
2. Navigate to the Case Details page
3. Remove the value from the Subject field
4. Click Save

• Observed Result: The system allows saving the case with an empty Subject field
• Expected Result: The system should prevent saving when the Subject field is empty 

• This is standard system behavior (by design)
• The mandatory field setting for Subject is only enforced during case creation
• No validation is triggered during edit/update operations

• To enforce the Subject field after case creation, create a custom validation:
• Steps:
  1. Go to System Settings -> Extensibility -> Extensibility Administration.
  2. Open Case (Business Entity).
  3. Select Validation and create a new validation.
  4. Define the condition to detect an empty subject (for example: Id Null -> subject (Subject) -> Equals -> Value -> True).
  5. Configure the action to show an error when the condition is met (for example, inform that the subject field cannot be empty).
  6. Save the validation.
  7. Test to confirm that users cannot save a case without a subject on the case details page.

case subject empty, subject field optional after creation, subject field not mandatory edit, case subject removed, service cloud v2 case subject issue, subject validation missing, case save without subject, mandatory field not enforced, case subject validation rule, extensibility validation case, sap service cloud v2 validation, subject field behavior by design, case subject null allowed, validation rule configuration, case data inconsistency, subject field enforcement, case edit validation, scv2 case management, missing mandatory check update, case subject workaround validation , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem