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SAP Knowledge Base Article - PreviewSymptom
- SSO certificate was updated, resulting in Incentive Management becoming inaccessible.
- User does not have access to update the certificate themselves.
- "Invalid user name\/password or account is locked out"
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Sales Performance Management
- Incentive Management on Legacy Oracle
- Incentive Management on Legacy HANA
Product
SAP Incentive Management 2026
Keywords
SSO, Cert renewal, idp.xml, SAML, FSSO, global settings, expired, expired cert, certificate, certificate expire date. , KBA , CEC-SAL-COM , Incentive Management , Problem
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