3745002 - Attachments Deleted When Clicking ‘X’ in Provide Additional Data Step Without Submitting - Onboarding

Attachments uploaded in the Provide Additional Data step are unexpectedly deleted even when the task is not submitted.

In affected scenarios:

• Users upload documents in the Provide Additional Data step.
• The user exits the task by clicking the ‘X’ (close) option without submitting.
• Upon re-accessing the task, the uploaded attachments are no longer available.
• No documents are found in the system when verified via backend (Manage Data).

SAP SuccessFactors Onboarding

• Navigate to the Provide Additional Data step for an onboardee.
• Upload one or more attachments.
• Click on the ‘X’ icon instead of submitting the task.
• Reopen the same task.
• Observe that the previously uploaded attachments are no longer available.

• Clicking the ‘X’ (close) button in the Provide Additional Data step triggers deletion of uploaded attachments, even if the task is not submitted.
• This behavior results in the attachments being permanently removed from the system.
• This is a known issue.

• The issue is currently being investigated by Engineering.
• This issue is tracked under: OBX-43348

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Workaround

1. Verify whether attachments exist for the candidate by checking the related custom object in Manage Data and by reviewing Manage Documents.
2. If attachments are missing, re‑upload them via Edit task (Provide Additional Data).
3. Inform users that selecting the remove (“X”) icon in Provide Additional Data deletes the attachment right away, even without submitting the task.
4. Avoid clicking the “X” unless deletion is intended; if removed unintentionally, re‑upload the file before leaving the task.

Refer to: Attachment Field Configuration | Help Portal

KI1H2026, OBX-43348, attachments deleted, provide additional data, onboarding, document missing, task not submitted, onboarding 2.0, Additional Data step, ADC , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Known Error