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3745027 - Error "Please enter valid credentials when being prompted. In case you forgot your credentials please contact your system admin" when creating HANA live connection in SAP Analytics Cloud(SAC)

Symptom

  • Error "Please enter valid credentials when being prompted. In case you forgot your credentials please contact your system admin" when creating HANA live connection in SAC
  • In console: Protocol Error: Error [Protocol]: (#401) Unauthorized. Credentials are missing or incorrect, as indicated in the error message.


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Environment

  • SAP Analytics Cloud 2025.21.9
  • Hana Live connection

Product

SAP Analytics Cloud 1.0

Keywords

protocol error, 401 unauthorized, live data connection, SAP Analytics Cloud, direct connection, SAP HANA on‑premise, SameSite cookie, credential issue, model creation, unauthorized error, authentication error, connection failure , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem

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