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SAP Knowledge Base Article - PreviewSymptom
- Unable to create customer complaints due to missing complaint types in SAP Complaint Handling (CMH)
- System displays error messages when attempting to process complaint items without proper item category assignments
- Complaint workflows fail to trigger follow-up activities such as returns, credit memos, or substitute deliveries
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Environment
SAP Complaint Handling
Product
SAP Complaint Handling all versions
Keywords
SAP Complaint Handling,CMH Configuration,Complaint Types,Item Categories,Customer Complaints,Sales Area Mapping , KBA , LOD-DMO-CMH , SAP Complaint Handling , How To
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