3745637 - Error "Invalid source of supply with party role Supplier and location role Ship From Location" Appears in Customer Returns

An error occurs while processing Customer Returns.

The following error message is displayed:
"Invalid source of supply with party role Supplier and location role Ship From Location."

SAP Business ByDesign

1. Go to the Sales Order work center.
2. Select the Returns view.
3. Search for the Return ABC (where ABC represents the Return ID).
4. Select the line item and click Edit.
5. Observe the following error message:
   "Invalid source of supply with party role Supplier and location role Ship From Location."

This issue occurs due to an incorrect Sales Unit determination during the creation of the Return document. At the time the Return was created, the system did not determine the expected Sales Unit correctly

1. Go to the Sales Order work center.
2. Select the Returns view.
3. Open Return ABC (where ABC represents the Return ID).
4. Click View All and navigate to the General tab.
5. In the Sales Unit field, click the Value Help icon.
6. Select a different Sales Unit.
7. Click the Value Help icon again for the Sales Unit field.
8. Re-select the original Sales Unit.
9. Save the changes.

Sales Order, Returns, Sales Unit, Sales Unit Determination, Invalid Source of Supply, Party Role Supplier, Ship From Location, Return Error , KBA , SRD-CRM-ORD , Orders & Contracts , Problem