SAP Knowledge Base Article - Public

3745645 - Maintenance Type Classification in SAP C4C

Symptom

This KBA contains details related to multiple event types and their associated actions within the system.

Resolution

Below are the respective Event Type, Event, Category, and Description:

Event TypeEventEvent CategoryDescription
UnplannedDisruption-The affected service is currently not operational. By default, disruption events are service level relevant.
 DegradationFunctional DegradationThe affected service is operational, but with restrictions.
PlannedMaintenance

  • Major Upgrade

  • Planned Downtime

  • Maintenance

  • Short-notice Downtime

  • Uptime Maintenance

  • Planned availability

A scheduled maintenance is ongoing or a maintenance will start in less than 60 minutes. The following event categories are available:

  • Major Upgrade: Planned downtime that occurs during a major upgrade window.

  • Planned Downtime: Planned downtime outside the regular maintenance window that begins in 48 hours or more.

  • Maintenance: Regular maintenance activities for Public Cloud offerings.

  • Short-notice Downtime: Planned downtime outside the regular maintenance window that begins in 48 hours or less.

  • Uptime Maintenance: Planned maintenance activity that does not result in any system downtime.

  • Planned availability: Planned up-time reservations that are required to perform a service request for Private Cloud systems.

 Planned Availability -The service or system is expected to be up and running during this time slot. These are usually up-time reservations required to perform a service request.
 Non-Service Hours -These events are created by SAP. These are usually time reservations for when no actions can be performed on a service request.
 Contractual Maintenance Window -These events are created by SAP. These are usually placeholders for maintenance or downtime events that may occur.
CommunicationCommunication-

This event type provides service-related notifications.

You can find more information by selecting the event and opening the Action Log.

Keywords

Planned Maintenance, Unplanned Maintenance, System Downtime, System Uptime, Maintenance Window, Service Disruption. , KBA , LOD-CRM-ADM , Administration UI , LOD-CRM-PRF , Performance , AP-RC-UIF , C4C UI Framework , How To

Product

SAP Cloud for Customer core applications 1.0