Symptom
- Change my pronoun fails with an application error in quick action.
- Error updating the pronouns from manage my data on the latest home page experience but works from the latest people profile.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Login to the instance
- On the home page, go to manage my data
- Select change pronouns
- Choose an option
- Click save
- Error message: There was an application error.
Cause
This is a Known Issue.
Resolution
Product Engineering is investigating a solution.
Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.
Workaround
For users who have an inactive manager, please update the manager to NO_MANAGER using Basic Import. After updating the manager information, the pronouns can then be modified from the manage my data.
See Also
- SAP Help Portal - SAP SuccessFactors Product Release & Road Map Information
- SAP Help Portal - SAP SuccessFactors Patches Knowledge Base
- KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
SAP Knowledge Base Article - Public