3745853 - Manager does not receive mentor approval notification on home page after changing approval method in in-progress open enrollment mentoring program

Symptom

Manager does not see mentor approval notification on the home page after changing the mentor approval method from administrator approval to manager approval for an in‑progress open enrollment mentoring program; no email notification or home page to‑do item appears; approval remains in pending status in manage mentoring.

Environment

Product: SAP SuccessFactors Succession & Development

Reproducing the Issue

Create or open an in‑progress open enrollment Mentoring Program and have a participant sign up as a mentor.
Change the mentor approval method from Administrator approval to Manager approval while the program is in progress.
Proxy as the mentor’s manager and go to the Home page.
Check the To Do section: no mentor approval item is displayed, and no email notification is received.

Resolution

Fix will be available on 2H2026 release which are scheduled below:

Preview: Oct 12, 2026

PROD: Nov 13, 2026

Workaround:

1. For all pending approval mentors before switching approval method to manager approval, after switching it, kindly suggest admin to inform them go mentoring homepage (end-user page) and click resend request on yellow message strip to the top of the program card. This will trigger email sending to their manager and creating homepage cards. (please see attached screenshot)

2. Kindly suggest admin to approve / decline all pending mentors then switching approval method to manager approval

Keywords

mentoring, open enrollment, mentor approval, manager approval, approval method change, in‑progress program, notification missing, to‑do not showing, home page, email notification absent, pending approval, 1h2026 enhancement, cdp‑29921, successfactors, succession and development , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , Bug Filed

Product

SAP SuccessFactors Succession & Development all versions