SAP Knowledge Base Article - Public

3745858 - Real Time Sync Failing with "Provisioning System does not exist"

Symptom

When running a real time sync, it is getting failed with error: "Provisioning system [system-id] does not exist".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

  1. Complete the real-time sync setup for Identity Authentication/Identity Provisioning.
  2. Attempt to sync a user to IAS.
  3. Go to IAS/IPS Admin Console then open Provisioning Logs under Identity Provisioning tab. 
  4. Then open the Real-Time Logs. 
  5. the error in the IAS Real-Time Log Details: "Provisioning system [system-id] does not exist" 

Cause

Incorrect URL format and parameters configured for the Identity Provisioning system in the Integration Service Registration Center. 

Resolution

On IAS/IPS Admin Console:

  1. Open Identity Provisioning then Source Systems and navigate to the SuccessFactors source system used for real-time sync.
  2. Copy the system-id from the end of the source system URL (typically a UUID format) and save it on a note to set the URL in SF on below steps.
  3. See boxed ID from below screenshot as the ID would be in below format: 

On SuccessFactors

  1. Open the Integration Service Registration Center then select Identity Provisioning under Integration Service
  2. Update the Destination URL to the correct format: https://[ips-tenant-host]/ipsproxy/service/api/v1/systems/[system-id].
  3. Save the changes.

Note: [system-id] is the Source System ID you copied from the IAS/IPS Admin Console. 

See Also

Manage Real-Time Sync of New Hires from SAP SuccessFactors to Identity Authentication with Identity Provisioning

Keywords

onb, onboarding, external candidate, ias, identity authentication, ips, identity provisioning, real-time sync, provisioning system does not exist, system-id, integration service registration center, real-time log details, successfactors platform, url format, source system id, LOD-SF-PLT-IPS, provisioning system does not exist, error , KBA , LOD-SF-PLT-IPS , IPS integration & sync with BizX , Problem

Product

SAP SuccessFactors Platform all versions

Attachments

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