Symptom
When running a real time sync, it is getting failed with error: "Provisioning system [system-id] does not exist".
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HCM Core
Reproducing the Issue
- Complete the real-time sync setup for Identity Authentication/Identity Provisioning.
- Attempt to sync a user to IAS.
- Go to IAS/IPS Admin Console then open Provisioning Logs under Identity Provisioning tab.
- Then open the Real-Time Logs.
- the error in the IAS Real-Time Log Details: "Provisioning system [system-id] does not exist"
Cause
Incorrect URL format and parameters configured for the Identity Provisioning system in the Integration Service Registration Center.
Resolution
On IAS/IPS Admin Console:
- Open Identity Provisioning then Source Systems and navigate to the SuccessFactors source system used for real-time sync.
- Copy the system-id from the end of the source system URL (typically a UUID format) and save it on a note to set the URL in SF on below steps.
- See boxed ID from below screenshot as the ID would be in below format:
On SuccessFactors:
- Open the Integration Service Registration Center then select Identity Provisioning under Integration Service.
- Update the Destination URL to the correct format: https://[ips-tenant-host]/ipsproxy/service/api/v1/systems/[system-id].
- Save the changes.
Note: [system-id] is the Source System ID you copied from the IAS/IPS Admin Console.
See Also
Keywords
onb, onboarding, external candidate, ias, identity authentication, ips, identity provisioning, real-time sync, provisioning system does not exist, system-id, integration service registration center, real-time log details, successfactors platform, url format, source system id, LOD-SF-PLT-IPS, provisioning system does not exist, error , KBA , LOD-SF-PLT-IPS , IPS integration & sync with BizX , Problem
Product
Attachments
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SAP Knowledge Base Article - Public