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3745872 - PmCommSync shows as Successful in SAP Agent Lifecycle Management but changes not reflected in SAP Incentive Management

Symptom

  • PmCommSync ran from Agent Lifecycle Management to Incentive Management shows as “Successful” in ALM, but corresponding data is not updated in Incentive Management.
  • API status code 304 (HTTP 304 Not Modified) observed in the Agent Lifecycle Management Sync Audit.


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Environment

  • SAP Sales Performance Management
  • Agent Lifecycle Management
  • Incentive Management

Product

SAP Agent Lifecycle Management all versions ; SAP Incentive Management all versions

Keywords

alm, agent lifecycle management, incentive management, commissions, pmcommsync, sync, mapping, field mapping, syncentitymapping, not modified, 304, audit status successful, changes not reflected, participant sync, producer sync , KBA , CEC-SAL-PPO , Agent Lifecycle Management , Problem

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