3745961 - Competency Ratings missing in PDF form copy for admin users when accessing from Tile Report in Legacy Form Experience

Competency section ratings do not show on the PM Form PDF in Legacy Form Experience when accessed by admin users from Tile Report; only the employee and the manager can see them.

SAP SuccessFactors Performance & Goals

1. As an admin user, go to Reporting > Performance Dashboard and open the Performance Review Status Tile Report.
2. Open a completed form link and generate or view the form copy in PDF.
3. Observe that competency section ratings are not displayed in the PDF for the admin user.
4. Verify that field permissions for the Item Rating field in the Completed step do not include any “none” permission (to confirm it is not a permission configuration issue).
5. Compare behavior by viewing the form as the employee or the manager, where ratings are visible.

Known Error

Behavior specific to the Legacy Form Experience: competency/item ratings are not rendered in the PDF form copy for admin users. 
The behavior works correctly in the Latest Form Experience.

Currently there is no plan to fix this on the Legacy Form Experience.

1. Enable the Latest Form Experience for Performance Management forms and re-test the PDF form copy. Ratings should display correctly.
2. If the Latest Form Experience cannot be enabled yet, as workaround - generate PDFs via Reporting > Classic Reporting > Archive & Print to obtain form copies where detailed rating information is included.

2087337 - How to Create an Archive, Retrieve an Archive and Print Documents

3532179 - Archive and Print option not appearing in the instance

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