SAP Knowledge Base Article - Public

3746101 - New Hire Activities are not being Created - Onboarding

Symptom

  • New Hire Activities/Onboarding Tasks are not being triggered or created on the onboarding dashboard
  • Exception message exists for Onboarding2UserTasksCreation event in BPE monitor
  • Backend/log error message: "The Recommended Link Title field exceeds the length of 128 characters."

Environment

SAP SuccessFactors Onboarding

Cause

  • The Recommended Link Title (Link Label) configured in the Recommended Link task exceeds the maximum length of 128 characters, which causes task creation to fail during Onboarding2UserTasksCreation.

Resolution

  1. Go to Manage Onboarding and Offboarding Tasks.
  2. Open the affected onboarding program.
  3. Open the Recommended Link task.
  4. Review each link’s Link Label (Recommended Link Title) and shorten them to 128 characters or fewer.
  5. Save the changes.
  6. Restart onboarding for the affected new hire so tasks can be generated with the corrected configuration.
  7. Alternatively, go to Manage Process Tasks, locate the failed Onboarding2UserTasksCreation for the process instance, and select Result & Restart Task after the configuration is corrected.

See Also

Keywords

onboarding tasks not completed, tasks not created, recommended link, link label length, 128 characters limit, Onboarding2UserTasksCreation error, BPE Monitor, Manage Onboarding and Offboarding Tasks, New Hire Activities, task creation failure, portal error, onboarding program, recommended link title, restart task, manage process tasks, NHA, link label, task creation. , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding 2511 ; SAP SuccessFactors Onboarding 2605