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3746422 - Duplicate address is created during move‑out when standard address is selected as mailing address

Symptom

A duplicate customer address is created during the move‑out process when the customer's standard address is selected as the mailing address. It is observed the the behavior does occur only move‑out process.


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Environment

  • SAP Cloud for Customer core applications
  • Utilities

Product

SAP Cloud for Customer core applications all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions

Keywords

move‑out, mailing address, standard address, duplicate address, address creation, by design, utilities add‑on, service cloud, business partner address, iflow 1.4.4, move‑in vs move‑out, guided procedure, address management , KBA , LOD-CRM-IND-UTL , Utilities , Problem

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