3746592 - In-house Repair Order Not Created from Warehouse Inspection in Advanced Returns in SAP S/4HANA Cloud Public Edition

During customer returns with In-House Repair as follow-up, the warehouse inspection does not create an in-house repair service order due to error  “None of the returns order items are assigned to the in-house repair. (Message no. CRMS4_REPAIR_BO042)”.

SAP S/4HANA Cloud Public Edition

1. Create a customer return using the Manage Customer Returns app.
2. Process the related outbound delivery.
3. Complete picking for the outbound delivery.
4. Post goods issue via Manage Outbound Delivery Orders.
5. Execute the inspection using Enter Inspection Results from Warehouse.
6. Maintain In-House repair as a follow-up activity 
7. Verify the generated inspection document.
8. No In-house repair order is generated.

The serial number usage for the serial number profile assigned to the Advanced Returns Management procedure ADVR was set to “None”, which prevents the assignment of return items to In-House Repair during inspection.

1. Go to configuration: Sales and Distribution -> Basic Functions -> Serial Number -> Determine Serial Number Profiles.
2. Locate the serial number profile entry that is assigned to the serialization procedure ADVR (Material Inspection in Advanced Returns Management).
3. Change Serial Number Usage from “None” to “Optional” or “Obligatory”.
4. Save the changes.
5. Create the documents.

CRMS4_REPAIR_BO042; in-house repair; advanced returns management; ADVR; , KBA , CRM-S4-IHR-2CL , S4CRM: In-House Repair (Public Cloud) , Problem