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3746927 - API 401 Unauthorized error

Symptom

  • An “401 Unauthorized” error occurs while trying to log in to the API.
  • java.lang.NullPointerException


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Environment

  • SAP Sales Performance Management
  • Incentive Management on Legacy Oracle
  • Incentive Management on Legacy HANA 

Product

SAP Incentive Management 2026

Keywords

API error, 401 Unauthorized, login failure, API authentication, user removal, cs_user table, Incentive Management, administrator user, Commissions Data Connector, security settings, add user, password mismatch, troubleshooting API, error resolution. , KBA , CEC-SAL-CDI , Commissions Data Connector , Problem

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