3746964 - Collection segment and company code not determined in Manage master data collections and dispute management app

Not able to determine the collection segment and company code in the Manage Master Data in Collections and Dispute Management app.

• Product: SAP S/4HANA Cloud Public Edition
• Fiori-UI for Collections and Dispute Management (Public Cloud)

1. Go to the app Manage Master Data in Collections and Dispute Management.
2. Select the business partner.
3. Open the business partner details page.
4. Navigate to the Collections Segment tab.
5. Choose Determine > Determine Segments.
6. Observe that collection segments are not determined for the business partner.
7. Similarly, the issue occurs when trying to determine the company code.

The FI-Company Code mapping is incorrect.

1. Go to the app Define FI Company Codes for Collections and Dispute Automation.
2. Choose New Entries.
3. Enter the Company Code in FI system (for example, 1010).
4. In the Logical System field, use F4 help.
5. Select the correct logical system for the tenant.
6. Save the changes.
7. Open the app Map Company Codes for Collections and Dispute Automation.
8. Choose New Entries.
9. Select Company Code (FI System). The Logical System is set automatically based on the settings in Define FI Company Codes for Collections and Dispute Automation.
10. Maintain the corresponding Company Code.
11. Save your entries and verify in the app Manage Master Data in Collections and Dispute Management that segments and company code can now be determined.

Refer to: Process Navigator – scope item 7MA

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