SAP Knowledge Base Article - Public

3747035 - Error to create WebEx VLS meeting - 400 Bad Request - Title cannot be null

Symptom

Meetings cannot be created using WebEx VLS server.

The error below is presented.

Validation Error:

Please correct the following errors before proceeding:

The meeting could not be updated on the VLS server. Please try again later or note the error code and contact your VLS administrator.
VLS Error Code: WebExRest : failed with status 400 BAD_REQUEST , Exception null -null: with message The request could not be understood by the server due to malformed syntax. See 'errors' for more details. Title cannot be empty.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to item
  2. Actions > Schedule
  3. fill mandatory values
  4. Select VLS server "Webex Meeting REST API"
  5. Choose Instructor
  6. Save

Cause

Missing Title and Description in the default locale.

Resolution

The VLS Server is returning an issue because the Title and/or Description is null in the default locale.

Error message from Logs: 400 Bad Request: "{"message":"The request could not be understood by the server due to malformed syntax. See 'errors' for more details.","errors":[{"description":"title cannot be empty"}],"trackingId":"ROUTERGW_fc7f6e6a-4a78-44a3-b65a-49e939017c72"}"

Keywords

BAD_REQUEST, VLS, virtual, class, WebEx, 400, bad, request, title, cannot, be, empty, syntax, WebExRest, rest, API , KBA , LOD-SF-LMS-VLS , Virtual Learning System , Problem

Product

SAP SuccessFactors Learning all versions