SAP Knowledge Base Article - Preview

3747069 - Dispatching Board shows technicians and service orders from outside the Planning Scenario

Symptom

Dispatchers are not seeing the correct technicians and service orders in the Dispatching board; Data from seemingly another Planning Scenario appears while expected technicians and activities are missing;


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Environment

SAP Field Service Management

Product

SAP Field Service Management 1.0

Keywords

dispatching board, wrong technicians, wrong planning scenario, activities missing, service orders missing, technicians missing, multiple companies, create person for every user, user-company assignment, admin portal, fsm dispatching, cross-company data, planning scenario mismatch, visibility issue, access cleanup , KBA , CEC-SRV-FSM-ADM , FSM System Administration , Problem

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