3747161 - Auto-enrollment job for insurance returns "no insurance rate available for health check status no selection" during enrollment - 1H 2026 Release

• During automatic enrollment of insurance benefits for new hires, the “create or update benefit enrollments for employee master data changes” job does not create the expected enrollment.
• Error message in execution logs: "ligible,Error Occurred while getting Insurance Premium Contributions for Employee,There is no insurance rate available for the selected health check status No Selection in the rate chart|| Please contact your administrator to create a new rate chart entry with health check No Selection to proceed with the enrolment"

• SAP SuccessFactors HXM Suite
• SAP SuccessFactors Employee Central

1. Sign in with an administrator role.
2. Navigate to Scheduled Job Manager > Job Scheduler.
3. Run the job “Create or Update Benefit Enrollments for Employee Master Data Changes.”
4. Verify a recent new hire expected to be auto-enrolled in an insurance benefit is not enrolled
5. Open Execution Manager, download the job log, and observe the error listed in the Symptom section.

After the 1H 2026 release, there is an incorrect validation of standard fields even though insurance rate rule is configured. 

Engineering team is planning to deliver a fix on May 12 for preview and May 15th for production.

This article will be updated once we have confirmation.

• refer to: Evaluating Eligibility Based on Benefit Master Data Change
• refer to: 2257064 - How to configure Rule Trace in Employee Central
• refer to: 3617045 - Create or Update Benefit Enrollments for Employee Master Data Changes not respecting past effective date - Employee Central

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