SAP Knowledge Base Article - Public

3747236 - Encountering an Internal error [Error Code: 500] when attempting to view a Compensation History from Latest People Profile - 1H 2026

Symptom

Encountering an Internal error [Error Code: 500] when attempting to view a Compensation History from Latest People Profile.

Environment

  • SAP SuccessFactors Employee Central - Compensation Information
  • SAP SuccessFactors Employee Profile - Full People Profile

Reproducing the Issue

  1. Navigate to Employee Profile with multiple compensation records.
  2. Go to the Compensation portlet.
  3. Click on History [Clock Icon] Of Compensation Information.
  4. Error "Looks like something went wrong Error Code: 500 Internal error".

Cause

The employee has Compensation Information records dated before the user's hire date.

Resolution

Keywords

internal error, error 500, compensation portlet, salary history, compensation information, latest people profile, full profile, second history row, view salary history, 1h 2026 release, internal server error, employee central, compensation history, history view, multiple records, INC25787871,  , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EC-CMP-UI , History or MSS UI , LOD-SF-EP , People Profile , LOD-SF-EC-CMP , Compensation Information & One-Time Bonus , Problem

Product

SAP SuccessFactors Employee Central 2605