SAP Knowledge Base Article - Preview

3747606 - Custom extension field cleared not included in payload is repopulated after integration, how to clear via inbound payload

Symptom

  • An update from the External system removes the value of a custom extension field in the object.
  • The update is correctly received in the integration middleware, reflecting the removal of the field value.
  • After data integration into SAP Sales Cloud Version 2, the field is automatically populated again with a previous value.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

sales cloud v2, c4c v2, business partner, custom field, extension field, merge behavior, inbound payload, null value, clear field, repopulated, erp integration, replication, cloud integration, remove, delete , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

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