3747728 - Error "employee responsible party is not active" when updating Installed Base via API or using DataImpex

• When attempting to update an Installed Base via the REST API or the Data Import/Export (DataImpex) tool, the operation fails with the following error message:

  "Some input values are invalid :- { /sap/c4c/api/v1/installed-base-service/installedBases/[UUID] Some input values are invalid } , { {employeeResponsible} Employee Responsible party is not Active }."

• Product: SAP Service Cloud Version 2
• Installed Base for SAP Sales/Service Cloud

• This error occurs because the employee assigned as the Employee Responsible for the Installed Base does not meet the "Active" criteria required by the Service Cloud V2 validation engine.
• This prevents any modifications to the object until the assignment is corrected or the employee's status is restored.
• The system prevents the update because the Employee Responsible (a mandatory party for Installed Base integrity) fails the "Active" check during the pre-save validation phase. 

• To resolve this, you must analyze the specific state of the employee record.
  1. Execute a GET call to retrieve the employee's technical details: GET https://[Your-Tenant-URL]/sap/c4c/api/v1/employee-service/employees/[Employee_UUID]
  2. Depending on the API response, follow the relevant troubleshooting path below and check if the:
     1. Life Cycle Status is "BLOCKED"
        • Observation: The JSON shows "lifeCycleStatus": "BLOCKED"?.
        • Action: Change the employee’s status to Active in the Employee Master Data (if authorized) or assign a different, active employee to the Installed Base.
     2. External System Integration (e.g., S/4HANA)
        • Observation: The JSON contains an externalIds array with a communicationSystemDisplayId.
        • Check: Verify if the Communication System itself is active. If the source system is decommissioned or the connection is down, the status may default to inactive.
          1. Go to All Settings → Integration → Communication Systems.
          2. Find the system ID listed in the employee's externalIds.
          3. Ensure the status is Active. If the system is "Inactive," the associated employees may be treated as invalid for new updates.
        • Check: Ensure the ID is not blocked in the external system. If the employee was terminated in the source system, the block will persist in V2 until corrected at the source.
     3. Validity Period Mismatch
        • Observation: The employeeTypes array shows validTo as a date in the past.
        • Action: Even if the status is "Active," if the current date is outside the validFrom and validTo range, the employee is technically inactive for new transactions. Update the validity dates.
     4. Missing Business Role Assignment
        • Observation: The employee exists but lacks functional permissions.
        • Check: In Service Cloud V2, an employee record must be associated with a Business Role to be considered a valid "active" participant in service processes.
        • Action: Navigate to Users and Control and ensure the user has a valid role assigned and that the "Identity" status is not locked.
     5. Business Purpose Completed
        • Observation: The JSON shows "isBusinessPurposeCompleted": true.
        • Action: This record is flagged for deletion/archiving due to Data Privacy (DPP). This employee can no longer be used for active business records. A new Employee Responsible must be selected.
  3. Correct the status or assignment based on the findings above.
  4. Save the Employee record to ensure the buffer updates.
  5. Retry the Installed Base update via the API or Data Import tool.

Installed Base party roles - configuration

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