3747777 - Approval Request Reason Field Not Populated in Sales Documents – No Values Available / Workflow Not Triggered in SAP S/4HANA Cloud Public Edition

• The field “Approval Request Reason” is visible in the sales document (e.g. Manage Customer Orders – Version 2)
• The field is empty or no values are available in value help (F4)
• Sales documents do not trigger approval workflows
• Approval status may remain unchanged or show no approval relevance

SAP S/4HANA Cloud Public Edition

1. Open app Manage Customer Orders – Version 2 (or similar sales document app)
2. Open an existing or create a new Sales Order
3. Navigate to General Information / Header Data
4. Locate field “Approval Request Reason”
5. Attempt to:
   • View value help (F4), or
   • Save the document expecting workflow trigger

Result:

• No values are displayed
• Field remains empty
• Approval workflow is not triggered

• The field Approval Request Reason is not automatically populated by configuration alone
• Even if entries exist in SSCUI “Define Reasons for Approval Requests”, they are not assigned automatically
• Population of this field requires implementation of BAdI:
  SD_APM_SET_APPROVAL_REASON

Additionally:

• In Starter systems, custom logic (BAdI implementation) is not available, therefore the field remains empty
• As a result, workflow triggering logic is not executed

• Implement BAdI SD_APM_SET_APPROVAL_REASON via app Custom Logic
• Define logic to assign an approval request reason based on business conditions (e.g. sales org, document type, net value)
• Ensure the implementation is published and active

For system landscape:

• Behavior in Starter system is expected (no custom logic support)
• Test in Quality (Test) system where BAdI implementation is possible
• Transport to Production system

• refer to: Release or Reject Sales Orders in Approval
• refer to: Approval Workflows in Your System
• refer to: Sales documents approval – standard workflow

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