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SAP Knowledge Base Article - PreviewSymptom
It is desired to know what information from Tickets will be displayed in the Changes facet and be considered for the "Last Change Date" inside Ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
facet, section, changes, history, logs, recorded, record, records, recording, display, displays, displaying, displayed, show, shows, showing, shown, ticket, service request, last change, changing, changed, change, modification, modify, modifies, modified, c4c , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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