SAP Knowledge Base Article - Public

3747826 - Visit ID missing for Visit OWL screen

Symptom

After enabling the Google Maps view for the Visits OWL view, it is not possible to see the Visit ID anymore, only the description.

Environment

SAP Cloud for Customer

Resolution

Once Google Maps view is enabled for the Visits screen, the Visit ID is not displayed in the left panel. Only the Visit description name is shown due to the compact view that cannot accommodate the same data as previously, in order to display the Map.

Enabling the ID in the title cannot be done via standard functionality.

Searching by the ID is still possible. It will just not display it from OWL screen, only when opening the object.

Keywords

DVP, visit, description, title, name, map, google, C4C, ID , KBA , LOD-CRM-ACT-VST , Visit Planning , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , Problem

Product

SAP Cloud for Customer core applications all versions