SAP Knowledge Base Article - Preview

3747831 - Agents fail to sync from Agent Lifecycle Management to Incentive Management

Symptom

  • New agents are not syncing from Agent Lifecycle Management to Incentive Management.
  • PM to Comm Sync process completes successfully, but for some agents, the API response payload displays: {"producers":[{"_ERROR_":"Could not find the resource with the given keys. 577305177233659347"}]}. 


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Environment

  • SAP Sales Performance Management
  • Agent Lifecycle Management 

Product

SAP Agent Lifecycle Management all versions ; SAP Incentive Management all versions

Keywords

PMCommSync, PM to Incentive Management Sync, Sync issue, API response error, producer resource missing, Incentive Management database, Agent Lifecycle Management, Outbound API Activity Log, producer versions, API configuration. , KBA , CEC-SAL-PPO , Agent Lifecycle Management , CEC-SAL-COM-INT , Application Integration , Problem

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