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3747888 - Why do I get the error "Your account is either deactivated or locked" when trying to sign in with SSO?

Symptom

I cannot sign in to my SAP Ariba realm using single sign-on (SSO). The following error appears:

Error: Your account is either deactivated or locked

Please contact your administrator to activate or unlock your account. Return to the ariba login page to log in again.


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Product

SAP Ariba Procurement, cloud edition all versions ; SAP Ariba Sourcing, cloud edition all versions

Keywords

sso sign-in failure, account deactivated, account locked, case sensitivity, uppercase lowercase user id, user id mismatch, directory provisioning, supervisor field missing, partition user missing, multi-realm, authentication error, buyer sign-in error , KBA , BNS-ARI-PAS-AF-SSO , Single Sign-On , Problem

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