Symptom
What is the trigger point for the Recruiting Email Trigger 'Candidate Interview Response Reminder' and what backend job in Provisioning governs it?
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
Resolution
As documented in the Implementation Guide, the trigger point for the 'Candidate Interview Response Reminder' email is:
- "Sent to candidates in the status of Not Booked who have been sent an invitation to interview, but haven’t responded yet. Required for Interview Scheduling."
This trigger is governed by a scheduled job within Provisioning named 'ScheduleInterviewReminderJob'
Below is a quick summary of what the job does:
- Runs every 24 hours on a recurring basis, offset by approximately one hour from the initial setup time.
- Queries for candidates whose interview status is "Not Booked" i.e. an invitation has been sent but no response has been received.
- Dispatches the reminder notification to all matching candidates.
See Also
Implementation Guide - Available Email Triggers in Recruiting
Keywords
candidate interview response reminder, pending_response, not booked, interview scheduling, email reminder, reminder notification, provisioning job, scheduleinterviewreminderjob, background job, daily run, recruiting management, interview invite, booking status, automated reminder, notification timing , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , How To
SAP Knowledge Base Article - Public