Symptom
When user adds multiple line items in Complaint Items with same Product and Item Category, following error is observed - "Duplicate item request found with the same item ID, product, and item category. Please provide unique item details and try again".
Read more...
Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
Case, Complaint Items, Error, Product, Item Category, Item ID, Line Item, Duplicate, Product ID, Invoice, Service, Quantity , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview