SAP Knowledge Base Article - Preview

3748137 - Error - "Duplicate item request found with the same item ID, product, and item category. Please provide unique item details and try again."

Symptom

When user adds multiple line items in Complaint Items with same Product and Item Category, following error is observed - "Duplicate item request found with the same item ID, product, and item category. Please provide unique item details and try again".


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

Case, Complaint Items, Error, Product, Item Category, Item ID, Line Item, Duplicate, Product ID, Invoice, Service, Quantity , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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