3748218 - Process returned payments error "The processing of the returned item has stopped due to missing G/L item" - SAP S/4HANA Cloud Public Edition

Process Returned Payments returns to error: "The processing of the returned item has stopped due to missing G/L item" (Message no. FAR_BS_ITM_REPROC706) in Reprocess Bank Statement Items app.

SAP S/4HANA Cloud Public Edition

1. Open the Reprocess Bank Statement Items app.
2. Select a returned bank statement item and choose Process Returned Payments.
3. Execute the return process; the log shows “The processing of the returned item has stopped due to missing G/L items” (FAR_BS_ITM_REPROC706).

During the returned payment process payments from previous FY (refund from last year) was used to initiate payment to a customer. Technically the clearing was done another way round and the document was not an invoice and was not excluded from the search.

As a workaround, process the item manually in the Reprocess Bank Statement Items app:

1. Choose Process Returned Payments.
2. Use Find AP/AR Items to be reset/cleared and select the correct payment document.
3. Complete the posting.

A product fix with CFD is planned to exclude non-applicable payment documents (such as refund/payment-to-customer runs) from the return search. The changes shall be available by 15 of June.

Help Portal Overview on Processing Returned Payments

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