SAP Knowledge Base Article - Public

3748249 - Home Page Quick Link to a Given Custom query Does Not Open

Symptom

The quick link on the home page for a given custom query of a business object does not open.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Navigate to the home page 
  2. Click the quick link.
  3. Observe that the quick link does not open.

Cause

Custom queries used by the quick link were based on a parent query that was later deleted. When the parent query no longer exists, navigation from the quick link fails.

Resolution

  1. Verify whether the saved queries used by the quick link were created from a parent query that has been deleted.
  2. Delete the existing saved queries that are used by the affected quick links.
  3. Recreate the saved queries using a valid base query and save them.
  4. Recreate the quick link tiles so that they point to the newly created queries.

Keywords

home page quick link, quick link not opening, ticket query, link type Filter, production only, works in test, navigation not working, custom query, parent query deleted, page layout assignment, recreate queries, all tickets base filter, c4c home, tile group, saved query , KBA , LOD-CRM-HOM , Home Page , Problem

Product

SAP Cloud for Customer core applications all versions