3748261 - Information About Upgrading SAP HANA from SP7 to SP8 on Legacy and GCP Servers (Non-Production and Production)

• This document provides key information regarding the upgrade of SAP HANA from Support Package Stack 7 (SP7) to Support Package Stack 8 (SP8) on Legacy HANA and Google Cloud Platform (GCP) servers, covering both non-production and production environments.
• During the SAP HANA database upgrade from SP7 to SP8 the following services and functionalities will be temporarily unavailable or affected:
  • Incentive Management Portal is inaccessible during the upgrade window
  • Workflow processing is interrupted and unavailable
  • Agent Lifecycle Management functionality is unavailable
  • Agent Performance Management functionality is unavailable
  • Territory and Quota is unavailable
  • Embedded Analytics stories are unable to pull data from the database
  • IAS Sync Jobs will be affected and may not execute during the upgrade
  • WebIDE is inaccessible during the upgrade
  • SAP HANA Studio database connection is inaccessible during the upgrade window

Note: All of the above impacts are expected and temporary. Services will be restored upon successful completion of the SAP HANA SP8 upgrade.
 

• SAP Sales Performance Management
• Incentive Management on Hyperscalers
• Incentive Management on Legacy HANA
• Embedded Analytics
• IAS
• Advanced Workflow
• Onboarding
• Agent Performance Management
• Agent Compliance
• Territory & Quota on Legacy HANA
• Territory & Quota on Hyperscalers

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