SAP Knowledge Base Article - Public

3748380 - Filters on dashboards return "The access validation is failed! Permission check failed" when user lacks permission for a Tile

Symptom

  • Can't use filters in dashboard reports.
  • Error message when clicking the filter: "The access validation is failed! Permission check failed"
  • Error message may also appear as: "The access validation is failed!"

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Proxy as a non-admin user.
  2. Go to a tile-based dashboard (for example, a recruiter dashboard) in Report Center.
  3. Click the filter icon in the upper right corner.
  4. Observe the error.

Cause

Post-2511 behavior change: On tile-based dashboards where the user does not have permission to at least one tile included in the dashboard (that is, roles grant access to only specific tiles under Reports Permission > Analytics Tiles and Dashboard, not “All”), performing the filter action fails with “The access validation is failed!” for non-admin users. 

Resolution

  1. Review the user’s role(s) in Admin Center > Manage Permission Roles.
  2. Under Reports Permission > Analytics Tiles and Dashboard, choose one of the following:
    • Grant “All” tiles and dashboards access to the affected role; or
    • Ensure every individual tile that is part of the dashboard is explicitly selected for the role.
  3. If granting “All” is not acceptable, adjust dashboard composition:
    • Remove tiles the role is not permitted to view from the shared dashboard; or
    • Create and share a copy of the dashboard that includes only tiles permitted for the role.
  4. Save changes, have the user sign out and sign in again, then re-test the filter action on the dashboard.

See Also

Keywords

dashboard filter error, the access validation is failed, permission check failed, tiles and dashboards, dashboards 2.0, youcalc, report center, manage permission roles, analytics tiles, filter not working, permission issue, tile-based dashboard, post-2511 behavior, access validation, non-admin users , KBA , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , Problem

Product

SAP SuccessFactors HCM Suite all versions